Auto Attendant

Build an auto attendant using our visual call flow editor and customize professional greetings, phone menu options, and smart call routing. It only takes a few minutes to launch a virtual receptionist to automate all your inbound calls with Telzio - it's that easy.

About auto attendant

What is an auto attendant?

Auto attendants act as virtual receptionists that greet every caller, provide clear keypad options, and route calls straight to the right person or queue - at any time of day. Telzio’s drag-and-drop call flow editor lets you design phone menus, call queues, scheduling filters, and multi-language announcements.

With Telzio's cloud hosted auto attendant, your virtual attendant keeps working through local outages to reliably answer calls, and scales effortlessly as your business grows. It's easy to make changes through our intuitive dashboard, eliminating the need for hardware or IT resources.

24/7 answering

Never miss a call - the attendant greets and routes every caller, even outside office hours.

Smart routing rules

Send callers to extensions, queues, announcements, or nested menus based on their keypad choice.

Instant greeting updates

Upload, record, or use text-to-speech to change messages on the fly - no tickets or delays.

Unlimited scaling

Add numbers, users, and sub-menus as needed; the system expands with your business.

How it works

How to set up an auto attendant that works

Auto attendants are built with Telzio’s drag-and-drop call flow editor - no code, no hassle. Just upload or type out your greeting, click to add menu options, and customize your call routing with additional attendants, queues, automated SMS replies, and more. It's so easy to manage that you can launch a fully featured automated phone system in under ten minutes.

Elevate your caller experience with a Telzio auto attendant that's well designed. Offer '0' for callers to connect to a live person, create multi-level menus with concise prompts and routing, and generate your greetings in different languages with our text-to-speech tool.

  1. Choose a number
    Route an existing or new local/toll-free number into a fresh Call Flow.

  2. Add the greeting
    Upload a studio recording, record in-browser, or let text-to-speech read your script.

  3. Map the menu keys
    Assign digits to extensions, queues, announcements, or nested menus, and layer business-hour filters or hunt groups as needed.

  4. Go live
    Save the flow and Telzio immediately starts ringing your team’s desk phones, Webphone, and mobile apps.

FAQs

Related features

100+ features included from day one

Everything you need to manage calls, messages, and administration of your phone system included from day one.

Call Flow

Configure inbound call routing rules and advanced call distribution features for your phone system with a few simple clicks.

Call Queues

Automate call distribution on busy phone lines, and handle high concurrent call activity with unlimited capacity from Telzio.

Ready to start?

Get started with a free 30-day trial. Customize your business greeting and phone menu options within minutes, and start accepting calls instantly.

Simple, transparent plans

Flexible pricing that includes unlimited menus and users.

Talk to an expert

See how easy it is to set up a phone menu with Telzio.