Call Flow

The easiest way to set up inbound call routing services. Add sophisticated features with a few simple clicks, and make changes to your phone system instantly.

About call flows

Building blocks for your phone system

A Call Flow is the collection of features and rules that determine how incoming calls are distributed. Choose from over a dozen call flow features including phone menus, time filters, and queues. With our building blocks, you can create anything from a simple IVR system, to a robust automatic call distribution system. Telzio gives you control over your phone system features, so you never have to rely on a technician.

Easy and intuitive

Get a visual overview of what callers experience when they call your business.

Powerful features

Implement advanced features without any hardware, programming, or experience.

Time-saving

Drastically reduce time spent on configuring and managing your phone system.

Real-time updates

Change settings in your call flows when it's needed - without any lag time.

Call flow features

Call Queues
Automate call distribution on busy phone lines and handle high concurrent call activity with unlimited capacity from Telzio.

Phone Menus
Customize a professional greeting for your business and create phone menu options to automatically distribute incoming calls.

Call Forwarding
Forward calls to any device, including cell phones, desk phones, and computers. Define custom call routing rules and call groups.

Auto Attendant
Launch an auto attendant and customize professional greetings, phone menu options, and smart call routing.

Business Hours Filter
Route calls based on time-filters, and create call routing schedules for different business hours, holidays, and employee shifts.

Automated SMS
Send automated text messages to callers to deliver links, information, and coupons - without manual effort.

Team Voicemail
Get company voicemails transcribed to email, and enable teams to collaborate and manage voicemails through the dashboard.

Conference Bridges
Host conference calls for multiple participants. Make it easy and secure for internal and external callers to dial in from any phone.

How it works

Customize routing rules for incoming calls

Telzio provides you with over a dozen types of call routing features for managing inbound calls on your phone numbers.

Administrators can work on your phone system remotely and never have to physically go on premise. Everything you need to manage your phone numbers and call flows is accessed through our website.

With our call flows, you can build a complete contact center solution within minutes and start accepting calls instantly.

FAQs

Related features

A full suite of features for your phone system

Everything you need to manage calls, messages, and administration of your phone system included from day one.

Call Queues
Automate call distribution on busy phone lines and handle high concurrent call activity with unlimited capacity from Telzio.

Phone Menus
Customize a professional greeting for your business and create phone menu options to automatically distribute incoming calls.

Ready to get started?

Start your free 30-day trial and be up and running with a complete phone system in less than 5 minutes.

Features included

Scalable pricing so you can build your ideal phone system while reducing costs.