Automated SMS

Send automated text messages to callers to deliver links, information, and coupons - without manual effort. Ensure every caller is answered even when no one is available, and bring in more customers with Automated SMS from Telzio.

About Automated SMS

Text callers automatically

Automated SMS to callers enables your phone system to instantly send text messages triggered by phone call events. Rather than relying on your team to manually follow up with callers after interactions, Telzio automatically delivers immediate, custom SMS messages based on how the caller engages with your phone service.

Automated SMS from Telzio ensures prompt communication, builds client trust, and streamlines your workflow by providing follow-up actions without delay. Whether it’s sending a scheduling link or support resources, Automated SMS ensures your callers get the information they need instantly, improving customer satisfaction and freeing up your team for other tasks.

Promotion offers

Send a coupon code or signup link to callers at any point after they call your business.

Support hotlines

Deliver links to callers requesting information or assistance at mass scale.

Missed-call acknowledgments

Auto-reply to the caller and alert your team when important calls are missed.

Appointment scheduling

Follow up immediately after a call with a link to schedule an appointment.

How it works

How to send automated text messages to callers

Add the Automated SMS action anywhere in your Call Flow – after menus, queues, voicemail, or appointment requests – and define what gets sent and to whom. Choose the sending number, set the recipients, and write the message. You can insert multiple SMS actions in the same flow, include shortcodes for dynamic content, enable roaming for supported international numbers, and view messages on your dashboard.

“Thanks for calling [Company]. Here’s the link you requested: example.com/apply.”

1

Insert the SMS action

Drag it into your Call Flow at the point you want the text to be sent.

2

Pick the sender

Select the Telzio phone number where the text will come from.

3

Choose recipients

Send the text to the caller and/or to your team.

4

Write the message

Add text, a URL, and shortcodes, then save and publish.

FAQs

Related features

100+ features included from day one

Everything you need to manage calls, messages, and administration of your phone system included from day one.

Call Flow

Configure inbound call routing rules and advanced call distribution features for your phone system with a few simple clicks.

Call Queues

Automate call distribution on busy phone lines, and handle high concurrent call activity with unlimited capacity from Telzio.

Ready to start?

Reach out to get learn more and get started now. Customize your automated SMS strategy within minutes, and start bringing in more customers today.

Simple, transparent plans

Flexible pricing that includes unlimited menus and users.

Talk to an expert

See how easy it is to set up a phone menu with Telzio.